Welcome to cluevape.com. As Europe’s trusted distributor of top-tier disposable vapes, including premier brands like Al Fakher, Waspe, and RandM Tornado, we prioritize your satisfaction. Whether you are purchasing in bulk or seeking individual products, our refund policy ensures a seamless experience tailored to your needs.
7-Day Return Window
At cluevape.com, we offer a 7-day return window from the date you receive your item(s), applicable for eligible returns. This policy is designed to provide peace of mind for our valued European customers, trading across nations such as Germany, France, and beyond.
Return Eligibility Criteria
To be eligible for a return, your item must be unused, in the same condition as received, with tags intact and in original packaging. A receipt or proof of purchase is also mandatory to facilitate your return.
Initiating a Return
To start the return process, please contact us at [email protected]. Once approved, you will receive a return shipping label alongside comprehensive instructions on where and how to dispatch your package. It’s important to note that unauthorized returns will be rejected.
Damaged or Incorrect Items
Upon receiving your order, please inspect it thoroughly. If any defects, damages, or incorrect items are found, contact us immediately for a prompt resolution to ensure your complete satisfaction.
Items Not Eligible for Return
Certain items are non-returnable for safety and hygiene reasons. These include perishable goods, custom items, some personal care products, hazardous materials, and flammable liquids or gases. For any doubts on specific product eligibility, feel free to reach out to us.
Exchanges
For exchanges, the best practice is to return the current item first. Once your return is processed and approved, you may then place a new order for the desired product.
European Union Cooling Off Period
Our EU customers benefit from a 14-day cooling-off period during which you may cancel or return your order without needing to provide a reason. The returned item must be unworn, unused, and in the original packaging with tags attached. Remember to provide proof of purchase for processing.
Refund Process
Once your return is received and inspected, we will notify you regarding the approval status of your refund. Approved refunds will be processed back to your original payment method within 10 business days. Please be aware that additional time may be required by your bank or credit card provider to process the refund. If, after 15 business days from approval, you haven’t received your refund, please contact us at [email protected].
Thank you for choosing cluevape.com. Your satisfaction and trust are our top priorities.